SaaS & Subscription · Calculator
SaaS Support Ticket Rate Calculator
Measure support tickets generated per 100 active customers.
How to use this SaaS Support Ticket Rate Calculator
Measure support tickets generated per 100 active customers. Enter your numbers above and the calculator updates the result instantly.
SaaS Support Ticket Rate Calculator formula
Tickets per 100 Customers: (Support Tickets ÷ Active Customers) × 100
Example
Enter your current Support Tickets and Active Customers to calculate Tickets per 100 Customers. Then change one input at a time to see which assumption has the greatest effect on the result.
How to use the result
Use Tickets per 100 Customers as a percentage-based comparison for saas & subscription operations. Compare the same measurement period to period and investigate changes in the underlying numerator and denominator before acting on the percentage alone.
Frequently asked questions
What does the SaaS Support Ticket Rate Calculator calculate?
It calculates Tickets per 100 Customers from the inputs shown in the tool so you can compare a current case with alternative assumptions.
Is the SaaS Support Ticket Rate Calculator free?
Yes. This calculator is available as a free tool.
How should I compare results?
Use the same definitions and measurement period each time. Change one assumption at a time when testing scenarios so you can see what actually caused the result to move.
Does Okomit save the numbers I enter?
Guest calculations remain in the browser unless you choose a feature that explicitly saves work. Logged-in features may support saved scenarios where available.